Can I leave my stuff in the room if I rebook for next year?
Yes, you can, provided that you have a valid tenancy agreement covering that period for the same room. We just ask you to throw away any food and/or rubbish and clean your room before you leave for your holidays. Please bear in mind that during the summer holidays we may need to carry out several maintenance works in the rooms.
When will Ι get my deposit back?
Provided there are no damages, and you follow all the terms and conditions, your deposit will be refunded within 25 working days after your check-out.
Can I repair any damages by myself?
No, for health and safety reasons all damages must be repaired by the expert maintenance team. Please let us know of any maintenance issues by reporting them through the residents’ portal.
What is the latest day/time I can check out?
The latest you can check out is 12pm on the last day of your Lease Agreement (subject to availability of check-out appointments). Please ensure that you book your check-out inspection slot well in advance, as we are really busy during that time. Check-out inspections are carried out ONLY on Monday-Friday from 09.00 to 18.00.
What shall I do before checking out?
Before you move out there are a couple of things you must do. Book well in advance your check-out inspection, pack up your stuff, throw all the rubbish in the designated bins and clean all spaces and surfaces thoroughly. Please make sure that you will leave your room completely empty and without any damages.
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