Unfortunately, onsite storage space is very limited, so we won’t be able to keep any of your belongings in the storage rooms.

We really love pets but, unfortunately, they are not permitted in the Unihalls residences.

Yes, we’ll receive your mail and parcels during our opening times. We’ll keep it safe until you come and pick it up, but please make sure you pick it up within a week as there is very limited space.

It’s our cleaning staff’s responsibility to daily clean all communal areas like hallways, lifts, gym, and reception area.

You are responsible for keeping your own space clean and helping to clean the communal spaces of your flat (if applicable). Doing your own cleaning is an important part of living on your own.

If you think this is a bit too much for you, don’t worry! We do offer a range of cleaning services for you to order through the Residents Portal. More details can be found here.

The answer is NO. Any form of smoking is strictly prohibited within Unihalls premises, and this includes all balconies. If you’re caught smoking withing the premises, you will be fined.

Our staff is not just there to upkeep the properties; they want to make living at Unihalls an enjoyable experience for you. Our on-site accommodation teams have years of experience in dealing with a range of issues and can usually assist by offering advice to help you overcome those initial adaptation problems.

Front desk opening hours vary per location; most are open Monday-Friday during office hours.

We take your safety very seriously. That’s why we have a dedicated security team at each location, responsible to offer assistance when the need arises.

Additionally, all our facilities are equipped with electronic door entry systems, intercoms, and CCTV cameras to ensure that we offer you a high standard of security and the safest possible environment for your day-to-day living.

We want you to consider Unihalls as your home away from home, therefore your guests are always welcome. However, you need to get permission in writing by authorized personnel well in advance of having friends/family staying overnight. Any guests need to sing in at reception when they arrive and sign out when they leave for security purposes. Only one overnight guest at a time is allowed for a maximum of 3 consecutive nights and no more than two times per month.

During induction week a family member (only) is welcome to stay with you for an extended duration of 5 nights, but you must get a written permission.  Please note that you carry responsibility for your visitors, and you are liable if they cause any problems during their stay.

Entry to guest procedures may change at any time so you are kindly requested to stay informed from our website.

Unihalls has a dedicated maintenance team on each site to keep everything running smoothly. We aim to respond to your problem in a timely manner and complete a repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged – in these instances we aim to keep you updated with the progress of the issue as much as possible.

In case you have a maintenance issue, just submit a maintenance request through the Residents Portal and we’ll sort it out. For emergency cases, you can notify the on-site accommodation team at reception or by sending us an email.

Think of the Residents Portal as your online info guide. You can use it anytime to view your financial statement, report maintenance issues, book cleaning services, view your Check-In/Check-Out Inventory, print a signed copy of your lease agreement, or find out what’s going on at Unihalls. You can login to Residents Portal using the email address and password used when first creating your account.