Day-to-day Living

Think of the Residents Portal as your online info guide. You can use it anytime to view your financial statement, report maintenance issues, book cleaning services, view your Check-in/check-out Inventory, print a signed copy of your lease agreement or find out what’s going on at Unihalls. You can login to Residents Portal using your email address and password you’ve used when you have first created your account.

Unihalls has a dedicated maintenance team on each site to keep everything running smoothly. We aim to respond to your problem in a timely manner and wherever possible we’ll complete a repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged – in these instances we aim to keep you updated with the progress of the issue as much as possible.
In case you have a maintenance issue, just submit a maintenance request through the Residents Portal and we’ll sort it out. For emergency cases you can notify the on-site accommodation team at reception or by sending us an email.

We want you to consider Unihalls as your home away from home, therefore your guests are always welcome. However, you need to get permission in writing by authorized personnel well in advance when you plan to  have friends/family staying overnight with you. Any guests need to sing in at reception when they arrive and sign out when they leave for security purposes. Only one overnight guest can stay with you in the room for a maximum of 3 consecutive nights and not more than two times throughout a month.
During induction week a family member (only) is welcome to stay with you for an extended duration of 5 nights but you must get a written permission.  Please note that you carry responsibility for your visitors and you are liable if they cause any problems during their stay.
Entry to guests procedures may change at any time is there is need for it and you are kindly requested to be informed from our website. 

We take your safety very seriously. That’s why we have a dedicated security team at each property, which is responsible to offer assistance when the need arises.
Additionally, all our facilities are equipped with electronic door entry systems, intercoms and CCTV cameras to ensure that we offer you a high standard of security and the safest possible environment for your day-to-day living.

Front desk opening hours vary from property to property; most properties are open Monday-Friday during office hours.

Our staff is not just there to upkeep the properties; they want to make the experience of living at Unihalls to be an enjoyable one for you. Our on-site accommodation teams have years of experience in dealing with a range of issues and can usually assist by offering advice to help you overcome those initial adaptation problems.

The answer is NO. Any form of smoking is strictly prohibited within Unihalls premises, this includes all balconies, if you’re caught smoking withing the premises you’ll be fined.

You are responsible for keeping your own space clean and also and helping to clean the communal spaces of your flat (if applicable). Doing your own cleaning is an important part of living on your own.
If you think this is a bit too much for you don’t worry! We do offer a range of cleaning services for you to order through Residents Portal. More details can be found here.

It’s our cleaning staff’s responsibility to clean daily all the communal areas like hallways, lifts, gym and reception area.

Yes, we’ll receive your mail and parcels during our opening times. We’ll keep it safe until you come and pick it up, but please make sure you pick it up within a week as we have very limited space.

We really love pets but unfortunately they are not permitted in the Residence Halls.

Unfortunately, the onsite storage spaces are very limited so we won’t be able to keep any of your belongings in the storage rooms.